Research

Customer Experience - Is Hyperpersonalisation the next frontier?

06 Apr 2023  |  370 downloads

“Inflection Point” as Banks Invest to Improve Customer Experience A Finextra research survey, which was conducted in late 2022/ea...

How banks can expand the omnichannel for virtual signing experiences

31 Mar 2023  |  165 downloads

The global pandemic presented a challenge to the way many products and services were offered by banks, and now that we are on the other side of Covid-...

Seeking Approval - Acquirers vs. Transaction Fraud

25 Oct 2022  |  458 downloads

Transaction fraud monitoring lies at the heart of fraud prevention for acquiring banks, and while the effort in decreasing fraud rates has advanced si...

The Future of Digital Banking in North America 2023

21 Oct 2022  |  1108 downloads

A Money20/20 USA Special Edition 2022 in North America saw a continuation of economic recovery from the Covid-19 pandemic, fuelled by the rapid rollo...

Banking as a Service: Predictions for 2023

20 Oct 2022  |  979 downloads

Cloud strategies are changing After the financial crisis of 2008, traditional lenders experienced a drop in revenue and new players successfully gain...

Onboarding, KYC, and Digital Identity: the Bottom Line

10 Aug 2022  |  783 downloads

Technology is continuing to evolve at a fast rate. Consumers have evolved and now expect a digital onboarding process. This presents an opportunity f...

Mainframe to Cloud: How to shift applications

05 Sep 2022  |  329 downloads

The shift to the cloud The financial services industry is increasingly turning to the cloud to resolve challenges involving the movement of money. Ho...

The CIO’s guide to architecture modernisation through portability, resilience, and flexibility

14 Jun 2022  |  388 downloads

Why CIOs need to shelve short-termism in favour of smart modernisation Every architecture decision a CIO makes directly impacts their bank’...

The Future of Digital Identity 2022

06 May 2022  |  1061 downloads

Inclusive, Secure, Fit For Purpose Digital identity will be the catalyst for financial institutions wanting to navigate the data ecosystem in an incr...

Cloud, the Critical Component to Power New Business Models

11 Mar 2022  |  394 downloads

Today, every company is a technology company. No organisation can modernise products, deliver services, or meet customer expectations without harnessi...

The Future of Regulation 2022

07 Feb 2022  |  1104 downloads

From Innovation to Execution The fire for innovation in financial services has long been raging, and regulators, having transformed their modus opera...

Getting tech right: Selecting the right software products to fulfil the digital demands of banking

31 Jan 2022  |  421 downloads

While the global pandemic may have been a shock to the system for incumbent financial institutions, it only served to reinforce the growing pressure t...

Will banks use digital security as a post-pandemic differentiator?

17 Jan 2022  |  374 downloads

Banks large and small, old and new, have come a long way in a short amount of time. Prior to the pandemic there wasn’t a bank or financial...

The Future of Digital Banking in Asia 2022

22 Dec 2021  |  1006 downloads

After the 2008 crisis, the financial services industry faced low interest rates, low credit growth, increased regulation, increased compliance require...

The Reinvention of Card Payments

17 Dec 2021  |  1199 downloads

Responding to Innovation: Where will the impact be? Payment innovation coupled with the pandemic's digitisation drive, is spurring card issuers t...

Future-Ready Payments Solutions: Remaining competitive with reusable technology

09 Dec 2021  |  786 downloads

Over fifty years ago, when the original payment pioneers built electronic funds transfer (EFT) platforms to enable card services, they had a single us...

Building the Road to a Hybrid Cloud Future

24 Nov 2021  |  251 downloads

A recent survey conducted by Finextra and Red Hat showed that 82% of the financial services respondents say they are embracing and implementing hybrid...

Facing up to the Future: Biometric Automation in Banking

12 Nov 2021  |  458 downloads

The advantages of biometric authentication in banking over less secure passwords are now well understood. Biometric measures such as fingerprints and...

Open Banking powered by the Cloud, Democratising Finance at Scale

28 Oct 2021  |  544 downloads

As new business models emerge with recurring revenue in the innovative payments sector, traditional banks are looking to utilise open banking and open...

Core Banking on the Cloud - The Catalyst for Innovation, Agility and Efficiency

07 Oct 2021  |  531 downloads

Traditional core systems that assume a branch interface and retain human-led back offices no longer meet needs. To be truly agile, banks must priorit...

Competitive Advantage through Cloud Connectivity

06 Sep 2021  |  172 downloads

Why NaaS is the smartest path to realising Financial Services Innovation in the Cloud. Many financial services firms are still making the shift from...

Cost of doing business as usual or an avoidable drain on margin?

19 Aug 2021  |  192 downloads

Operational loss events related to Execution, Delivery and Process Management (EDPM), and Clients, Products and Business Processes (CPBP) can represen...

Stemming the tide of Social Engineering Scams with Behavioural Insights

06 Aug 2021  |  221 downloads

Fraud and cybercrime are always on the increase, evading the latest security conventions and morphing into a different approach, following the money....

From Surviving to Thriving: Digital Customer Engagement beyond Video Conferencing

29 Jul 2021  |  205 downloads

During the Covid-19 pandemic, and ensuing national lockdowns, one of the key challenges for financial services professionals involved in customer or c...