Michael Boukadakis

CEO at ENACOMM

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Bio Michael Boukadakis heads ENACOMM's leadership in multimodal voice and data applications, including AI powered conversational voice banking, biometric authentication, next generation CRM tools, and omnichannel fraud prevention technologies. Career History Michael has been involved in the data and voice technology industries for the past four decades. He also founded and served as CEO of voice processing technology companies VoiceXpress, VEXIS Systems, and Call Analytics. He is a founding member of the Payments Risk and Fraud Consortium.

Blogs

Artificial Intelligence and Financial Services

ChatGPT Is Greasing the Wheels for Use of AI Virtual Assistants in Banking

02 May 2023

“ChatGPT lowers the bar for people using AI,” Charles Morris, Chief Data Scientist for Financial Services at Microsoft, recently said during a Banking Transformed podcast. It's true; this AI chatbot is democratizing artificial intelligence…even if it lacks the “right direction and guardrails” for use as an automated teller in retail banking. Chat...

Artificial Intelligence and Financial Services

Part Three: AI Security Can Make or Break a Financial Institution

14 Feb 2023

“In order to fully realize the potential of AI, we have to mitigate its risks,” the White House Office of Science & Technology Policy recently tweeted. “That’s why we’re excited about @NIST’s release of the AI Risk Management Framework…” NIST, formally known as the U.S. Department of Commerce’s National Institute of Standards and Technology, re...

Artificial Intelligence and Financial Services

Part Two: AI Must Be Integrated with Next-Gen CX Technology for Elevated Self-Service

10 Jan 2023

What good would buying an engine be without a car to put it in? In the context of customer service in retail banking, this would be akin to adopting artificial intelligence without having any customer touchpoints for it to bring to life. In order for a fintech investment to make sense, bank and credit union leaders must integrate AI technology wit...

Artificial Intelligence and Financial Services

Part One: Data Makes the Magic Happen with AI

29 Nov 2022

If the past three years have shown us anything, it’s that consumers have adapted to self-serve. More self-reliant than ever before, they’ve learned to meet their own needs with CX tools and services that businesses have provided to eliminate in-person interactions and accommodate social distance, both required and desired. These changes in custome...

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